Free tool for New Zealand businesses
Missed calls and lost leads calculator
Find out what missed calls, slow replies and manual admin could be costing your business each year. It takes about two minutes, and you can see all the maths.
Your estimated yearly leak
$0
Missed calls
$0
Slow replies
$0
Admin time
$0
If you recovered a quarter of this
$0
This is an estimate based on your answers, not a promise of results. The next step is to check it against your actual enquiries. See how it's worked out below.
How is this worked out?
The calculator multiplies your weekly numbers across a year, then applies your win rate and average job value. Admin time uses 48 working weeks to allow for holidays.
- Missed calls
- Missed calls a week × 52 × share who don't try again × win rate × average job value
- Slow replies
- Enquiries a week × 52 × share lost to slow replies × win rate × average job value. We estimate 0% of enquiries are lost when you reply within an hour, 5% same day, 15% next day, and 25% after two days or more.
- Admin time
- Hours a week × 48 × value of an hour
Those loss estimates are cautious assumptions, not research findings. The Revenue Leak Audit replaces them with measurements from your own business.
First fixes
Where do most businesses start fixing leaks?
Start with your biggest number. Most businesses fix missed calls first, because it's the quickest win and needs the least change to how the team works.
Quickest win
Answer every call
An AI receptionist picks up when you can't, and missed callers get a text back straight away.
Reply first
Reply while they're still looking
Instant replies and follow-ups go out as soon as an enquiry lands, so buyers hear from you first.
Least admin
Let quotes build themselves
Cushion & Squab's quotes now build from their website and flow into Xero.
Your full report
Want your full leak report?
We'll email your results, what they mean for a business like yours, and three fixes you can start this week.
Questions
Calculator questions
Is this calculator accurate?
It's an estimate built from your own numbers, so it's only as accurate as what you enter. For a measured answer, the Revenue Leak Audit tests how your business really responds.
Why do missed calls matter so much?
A caller is usually ready to act now. If nobody answers, many ring the next business on their list, and you never hear about it.
How fast should I reply to enquiries?
As fast as you can, ideally within the hour. Buyers often contact more than one business, and the first clear reply is well placed to win the job.
Do you store my answers?
Your answers stay in your browser unless you ask for the report. If you do, we use your details to send it and follow up, in line with the Privacy Act 2020.
What happens after I get my report?
You can act on the quick fixes yourself. If your leak is large, we'll suggest a Revenue Leak Audit to find the exact causes and a fixed quote to fix them.
Is this only for Auckland businesses?
No. The calculator works for any business, and we work with clients across New Zealand and overseas.
Turn your estimate into a plan
The Revenue Leak Audit tests your calls and enquiries as a real customer would, then gives you a ranked list of fixes and a fixed quote. It's $1,500 +GST, credited in full against projects of $5,000 or more.
Based in Matakana, Auckland · Working across New Zealand and beyond